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The past few years have shown us how quickly things can move and change. We know that when things emerge quickly, the reaction is often to throw away the content design practices and revert to the old methods. In practice this often means someone saying, “just publish the PDF and get something online!”
Content designers and guest authors, Dawn Kofie and Etain Ní Fhearghail share their experiences of developing a guide to inclusive language. They discuss what they learnt and would do differently next time.
For anyone starting a new project, Nia shares a workshop idea for stakeholder communication, and reflects on why talking about the work is a part of the work.
Clare Elliott is a content designer. She worked at Deloitte Digital for nearly 10 years, specialising in designing content for financial services. In this post she talks about how to manage specialist language using a style guide – what goes in, what stays out and how to bring the organisation with you.
It’s easy enough to tell content people to do user research. We understand its role and importance in helping create better content. But one challenge content people might face is how to do valuable research when they don’t have access to many resources.